Privacy Policy

Privacy Policy - the basics

A. Information You Provide Directly

We may collect personal information that you voluntarily provide, such as:

• Name, email address, and phone number (for inquiries or scheduling).

• Details shared through our contact form or consultation requests.

• Payment or billing information (if applicable).

• Any information you choose to share in messages or forms.

B. Information Collected Automatically

When you visit our website, we may automatically collect non-identifiable data including:

• IP address

• Browser type and version

• Pages visited and time spent on each page

• Device type and operating system

This information helps us understand how visitors interact with our site and improve performance.

How We Use Your Information

Your information is used to:

• Respond to your questions or requests for services.

• Schedule and manage appointments.

• Provide counseling and related mental health services.

• Improve our website, services, and user experience.

• Communicate administrative or service-related updates.

We never sell, rent, or trade your personal information to third parties.

4. HIPAA & Confidentiality

As a licensed mental health provider, Open Book Counseling, LLC complies with the Health Insurance Portability and Accountability Act (HIPAA) and all applicable state privacy laws in Georgia and Maryland.

• All client records and health information are stored securely in TherapyAppointment, a HIPAA-compliant Electronic Health Record (EHR) platform.

• Confidential client information (Protected Health Information, or PHI) is accessible only to authorized personnel.

• PHI will not be shared without your written consent, except as required by law (e.g., duty to warn, court order, or mandatory reporting).

• Emails and text messages are used only for administrative purposes (e.g., scheduling or billing) and not for clinical discussion unless explicitly consented to in writing.